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City Center
Zermatt1000 ft
Airports
Sion (SIR)
47.8
mi
Agno (LUG)
100.5
mi
Train
Zermatt railway station1000 ft
Train400 ft
Bus
Bus stop
7.2
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Welcoming Balcony
“My room had a lovely balcony that provided a refreshing space to enjoy the fresh air and unwind after a day of exploring.” view full review
Delicious Meals!
“The varied dining options were good, with satisfying meals during breakfast and dinner that saved us from overpriced local restaurants.” view full review
Relaxing Tea Time
“Complimentary hot tea and fresh pastries after a long day on the slopes was a perfect way to rejuvenate and relax.” view full review
Spotless Rooms
“The room was impeccably clean and spacious, creating a comfortable and inviting atmosphere throughout my stay.” view full review
Feedback from previous guests about their experience
84%
liked the resort and would come back again
Newly renovated rooms
Fantastic staff
Noisy at times
Limited dining options
8.4/10
Great
Rooms
8.5
Location
9.8
Service
8.5
Dining
7.3
Guest reviews
8.4/10
based on 45 reviews
8.9
8.9/10 based on 1961 reviews
Robert
United States of America,
December
2024
9.8/10
I had a pleasant stay at this hotel, which is conveniently located just a short walk from the train station, making it ideal for exploring the area. The rooms are spacious and quiet, providing a comfortable atmosphere. The staff was exceptionally friendly and helpful, which added to the overall experience. On the downside, while breakfast was tasty, the offerings were somewhat limited. Overall, it’s a great value for money, but a little more variety in dining options would be welcome.
Rooms
9.0
The rooms were spacious and quiet, featuring a common balcony and a full-sized bathtub, which was perfect for a couple's retreat.
Service
9.0
The staff was very friendly and welcoming, always ready to help with any requests.
Location
10.0
The hotel is just around the corner from the train station, which was very convenient for travel and exploration.
Dining
7.0
The breakfast was good, especially the delicious bread, but I found it somewhat limited in variety.
Facilities
8.0
The facilities were adequately maintained, contributing to a comfortable stay.
Sarah
United States of America,
December
2024
8.4/10
I had a great stay at this hotel! The location is perfect, just a short walk to the train station, making it super convenient. The rooms are modern and clean, and the comfortable beds made for a lovely night's sleep. Although the dining options were a bit limited, the overall experience was fantastic and felt like good value for money.
Rooms
9.0
The rooms were modern, clean, and featured comfortable beds. I loved having tea and coffee facilities as well as a balcony with a view of the Matterhorn.
Service
8.0
The staff were exceptionally friendly, especially Gala, who went out of her way to ensure we had everything we needed. It would have been nice if they were a bit more attentive at times, though.
Location
10.0
The location is excellent, just a five-minute walk from the train station. It was perfect as a base for exploring Zermatt without needing to rent taxis.
Dining
7.0
The dining experience was decent, with complimentary afternoon tea that was delicious and plentiful. However, I felt there could have been a bit more variety.
Facilities
8.0
The facilities were good but nothing overly special. The hotel had a nice atmosphere, and it felt well-maintained.
Kevin
United States of America,
December
2024
7.8/10
I had a really nice stay at this hotel. The rooms were amazing, and the staff was super friendly, creating a great atmosphere. The location is convenient, just a short walk from the main attractions. However, I found the dining options could use a bit more variety, and some services felt a little indifferent at times.
Rooms
9.0
The rooms were amazing, providing plenty of space and a great atmosphere.
Service
7.0
While the staff was friendly, some were a bit indifferent, which could be improved.
Location
9.0
The hotel is in a great location, just a few minutes' walk from the main train station and shopping street.
Dining
6.0
The breakfast was decent, but it could definitely benefit from more variety.
Facilities
8.0
The hotel had good amenities, but there is always room for enhancement.
Samantha
United Kingdom,
December
2024
9.2/10
I had a lovely stay at this hotel! The rooms were very clean and comfortable, making it great for our ski weekend. The staff was extremely friendly and helpful, especially with our little one. The location was perfect, just a short walk from the train station and close to everything. However, the breakfast was a highlight, and I wish I could enjoy it again. Overall, it was excellent value for money!
Rooms
9.0
The rooms were very clean and comfy, well-appointed for a quiet retreat.
Service
10.0
The staff was extremely helpful and super friendly, accommodating our needs and even lending us a sled for our child.
Location
9.0
The location was perfect, just a 3-5 min walk from the train station and close to shopping areas.
Dining
9.0
Breakfast was delicious and beautifully presented, providing great energy for our outdoor activities.
Facilities
8.0
The hotel had all the necessary amenities and was very welcoming.
Spencer
United Kingdom,
December
2024
8.6/10
I had a lovely stay at this hotel, not only because it's just a few minutes from the train station, but also due to its clean and stylish rooms. The staff were incredibly helpful, although the atmosphere could be improved as there were moments of bickering amongst the staff. The dining options were wonderful, especially the freshly made bread, which I can't stop thinking about! While the price was fair, I didn’t expect that Wi-Fi would come at an additional cost.
Rooms
9.0
The room was cozy and spotless, with a great balcony that had a peek-a-boo view of the Matterhorn. It was stylishly designed and came equipped with a large flat-screen TV with channels in different languages.
Service
7.0
Service was mostly amazing; the staff were very helpful. However, the bickering was a bit distracting, particularly in the breakfast room.
Location
10.0
Location-wise, it was fantastic! Just a short walk from the train station and conveniently located near the main street and Gornergrat train station.
Dining
9.0
The dining experience was definitely a highlight! The breakfast, with locally made bread and croissants, provided a lovely energy boost for our outdoor activities. I highly recommend trying it.
Facilities
8.0
The hotel facilities were well-maintained and added to the overall enjoyment of my stay.
Daniel
United Kingdom,
November
2024
9.0/10
This hotel offers a clean, stylish stay just steps from the train station and the main street, making it a very convenient base for exploring. The rooms are well-designed with excellent amenities, although my room was a bit too warm for comfort. The staff was super friendly and accommodating, which really enhanced my experience. The breakfast was fantastic, providing plenty of options to fuel my day. Overall, it's great value for money with a few minor concerns about room temperature.
Rooms
9.0
The rooms were spotless, stylish, and well-designed for travelers, with a big flat screen TV that had channels in different languages, including BBC news, which I really appreciated after visiting several hotels across Switzerland.
Service
9.0
The staff were incredibly friendly and accommodating, especially Ana, who provided excellent service and thoughtful gestures. It made my stay even more enjoyable.
Location
10.0
The location is fantastic, just a short walk from both the train station and the main street, making it convenient yet cozy, especially in winter.
Dining
9.0
The breakfast was really good and complete, with lots of options available to refuel for my outdoor activities throughout the day.
Facilities
8.0
Although I didn't use many facilities beyond my room and breakfast, the overall maintenance and cleanliness of the hotel impressed me.
Hudson
United Kingdom,
November
2024
7.8/10
I had a pleasant stay at this hotel, mainly because of its great location just a minute away from the train station and several amenities. The room was clean and had a nice balcony, though it felt smaller than I expected. The staff was friendly and made sure we were happy throughout our stay. However, the dining options were decent but could use some improvement during busy times, as some dishes were taken away without replacements. Overall, it's a great value for money considering the location and service.
Rooms
7.0
The room was small but very clean, featuring a comfortable king-size bed and a separate sofa bed, along with a nice balcony.
Service
9.0
The service was friendly and the staff had a great sense of humor, always checking to ensure our needs were met.
Location
10.0
The location was fantastic, just minutes from the train station, making it super convenient for travelers.
Dining
6.0
The dining experience was good, with a variety of choices, although during busier times, some items weren't restocked quickly.
Facilities
7.0
The hotel had nice facilities, but I felt some aspects could be enhanced to improve overall guest experience.
Henry
United Kingdom,
November
2024
7.4/10
The hotel offers a fantastic view of the Matterhorn, and while the rooms are spacious and suitable for families, the balcony view is somewhat marred by nearby construction. The service was hit or miss, with some friendly staff members but others lacking warmth. The location is perfect, just a short walk from the train station, making it a convenient choice for exploring Zermatt. Overall, it has great potential, but a few details could be improved.
Rooms
7.0
The rooms were spacious and brought the hotel right into the 21st century, perfect for my family of two adults and three kids. We loved the lovely balcony with a great view of the Matterhorn, although we did have to overlook an active construction site with a big crane in our line of sight.
Service
6.0
The service experience varied; some staff members were really friendly and helpful, but there were moments when I felt the service was not welcoming or kind. Overall, it could definitely be more thoughtful towards guests.
Location
9.0
The hotel is in a great spot, just around the corner from the train station, which made it easy to navigate around Zermatt. It's only a 5-minute walk to the main station and the walking street, so I really appreciated the convenience.
Dining
8.0
The dining options were above average, with meals that included a variety of delicious items. The buffet was well-planned and presented nicely, but I wish there had been more variety.
Facilities
7.0
I found the facilities to be satisfactory but not outstanding. While they are modern, they lack some extra amenities that could elevate the experience.
Benjamin
United States of America,
November
2024
9.6/10
I had a nice stay at this hotel, which has a great location right near the Zermatt station and shopping street. The rooms are spacious and modern, but they overlook an active construction site, which wasn't ideal. The service was friendly and helpful, though there were some moments where it felt lacking. Overall, it's a good value for money considering the amenities and included dining options.
Rooms
8.0
The room was really spacious, featuring an inclined roof, a wide balcony, and a nice bathroom with a sunroof.
Service
9.0
The staff was extremely friendly and helpful, always making sure we were happy during our stay.
Location
10.0
The location is perfect, just a short walk from the train station and right in the heart of Zermatt village.
Dining
9.0
The dining experience was very good with a well-planned, wonderfully presented buffet that filled us up before we started our day.
Facilities
7.0
The hotel had great facilities, albeit it was somewhat noisy due to construction.
John
United States of America,
November
2024
8.2/10
I had a wonderful stay at this hotel, with clean and comfortable rooms that offered fabulous views from the balcony. The location is prime, just a short walk from the train station and main shopping areas. While the service was friendly and made my experience pleasant, they could be a bit more helpful at times. The dining options were good but not extensive, especially for breakfast. Overall, it provides good value for money.
Rooms
9.0
The rooms were decent-sized and very comfortable, featuring a balcony with stunning views of the Matterhorn. They were clean and had great coffee and tea facilities.
Service
7.0
The staff was friendly and easy to deal with, though I found them to be not very helpful at times. Still, after a long day, it was nice to have the option to eat in the hotel.
Location
10.0
The hotel is in a fantastic location, just a few minutes' walk from the train station and close to the main shopping area in Zermatt, making it very convenient.
Dining
7.0
The breakfast was adequate, offering fresh and tasty options like fluffy pancakes, but it felt a little limited if you're looking for a hearty cooked meal.
Facilities
8.0
The amenities were good and met my needs, contributing to a comfortable stay.
Jack
United Kingdom,
October
2024
8.0/10
I had a great time at this hotel! The rooms were cozy and had a charming terrace with a beautiful mountain view, making it feel pretty special. The staff was extremely friendly and always ready to help, which made for a lovely experience. However, the dining options were a bit limited and could use some improvement. Overall, it's a great value for money with its excellent location near the train station.
Rooms
8.0
The rooms were very cozy with a big comfortable bed and a balcony overlooking the mountains.
Service
9.0
The staff was extremely friendly and always ready to assist, making my stay enjoyable.
Location
10.0
The location was fantastic, just a short walk from the train station and the Gornergrat station.
Dining
5.0
The dining options were a bit limited, with mostly just scrambled eggs and sausage.
Facilities
7.0
The overall facilities were decent but could use some modernization.
Taylor
United Kingdom,
October
2024
9.4/10
The hotel is in a great location, just a quick 3-4 minute walk from the train station, making it super convenient for travelers. The rooms were newly remodeled, modern, and clean, although I did have some noise issues from neighboring guests occasionally playing the TV a bit too loud late at night. The staff were incredibly friendly and helpful, which added to a pleasant stay overall. However, the breakfast could use a bit more variety to truly impress.
Rooms
8.0
The rooms were newly remodeled, very modern, and clean with a balcony. The bathroom was spacious, which I appreciated. However, I was occasionally disturbed by noise from the TV next door, particularly late in the evening.
Service
9.0
The service was top-notch! The staff were friendly and accommodating, helping with every request I had. They even arranged their freezer for me late at night, which was a nice touch.
Location
10.0
Location-wise, it was excellent! Just a short walk from the train station, making it easy to navigate to the main shopping and dining areas.
Dining
7.0
The breakfast was decent but could have offered a bit more variety. The quality was fine, but I would have loved to see more options to choose from.
Facilities
8.0
The hotel offered good facilities, although my focus was mainly on the room and service. Everything seemed well-maintained.
Randy
United States of America,
October
2024
8.6/10
I had a pleasant stay at this hotel, enjoying the clean and comfortable rooms, along with the friendly and accommodating staff. The location is excellent, just a short walk from the train station and main attractions. While the dining options were decent, I found them a bit limited compared to other places I've visited. Overall, it was a good value for the price, but there were some noise issues in the room during my stay.
Rooms
8.0
The room I stayed in was newly renovated, featuring a nice balcony and a modern bathroom. It was comfortable and clean, though a little noisy at times.
Service
9.0
The service was fantastic, with friendly and polite staff always willing to help, except for one evening reception staff member who seemed a bit off.
Location
10.0
The location was excellent, just a 3-4 minute walk from the train station and close to various attractions, making everything convenient.
Dining
7.0
The dining experience was decent with a good variety, but I felt it was a bit small compared to other hotels I’ve stayed at.
Facilities
8.0
The hotel had nice facilities, though I didn’t use them much, they appeared well-maintained and guest-friendly.
Newly renovated rooms
Noisy at times
Ian
United Kingdom,
August
2024
8.4/10
I had a wonderful stay at this hotel, enjoying the spacious and comfortable rooms along with the friendly and helpful staff. The location was absolutely perfect, just a short walk from the train station. However, the dining experience could use some improvement as the breakfast spread was a bit lacking. Overall, it offered great value for money, but I wish Wi-Fi was included in the package.
Rooms
9.0
The rooms were spacious and very comfortable, combining modern and vintage styles beautifully.
Service
10.0
The staff were exceptionally friendly and always ready to assist, which made my stay even better.
Location
10.0
The location was fantastic, with an easy 3-5 minute walk from the train station, making it very convenient for getting around.
Dining
6.0
The dining experience was decent, but I found the breakfast options to be somewhat limited.
Facilities
7.0
The facilities were satisfactory, but there could be more amenities available for guests.
Grace
United States of America,
August
2024
8.8/10
I had a great stay at this hotel, enjoying the modern and stylish rooms with breathtaking mountain views. The service was exceptional, and the location is perfect, just a short walk from the train station. However, the breakfast options seemed a bit limited for my taste, and the dining experience could use some improvement.
Rooms
10.0
The rooms were modern, spotless, and stylish, featuring a balcony with stunning mountain views. I loved the big flat-screen TV with various channels, including BBC news, which was a nice change after other hotels in Switzerland.
Service
9.0
The service was exceptional. The staff were friendly and efficient, and I appreciated the free shuttle service, which made getting around so much easier.
Location
10.0
The location was fantastic, less than an 8-minute walk from the Zermatt train station. It's conveniently positioned just off the main street, making it easy to access everything.
Dining
7.0
While the dining options were decent, I found them a bit limited, especially for a hearty breakfast. The warm afternoon tea helped re-energize me for evening excursions, but I craved more variety.
Facilities
8.0
The hotel had good facilities, though I didn’t get to utilize all of them during my short stay. Everything was well maintained.
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